FAQ's

Q. Is it safe to use my credit/debit card?

A. Yes, shopping at Nurturing Green is 100% safe. We are a VeriSign Secured SSL certified site which gives maximum security to the users.

Credit card payments are processed through the ICICI payment gateway. ICICI Bank is one of the biggest and most trusted banks in India. Internet Banking and other payments are processed by Bill Desk.

ICICI Bank uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Q. Is it safe to order a live plant online?

A. Absolutely! You need not to worry about this. There are three main reasons behind this…

1. Our Awesome Packaging: We use a technically designed packaging for delivering our plants. It is a two layered, specially ventilated recyclable package which keeps your plant as well as the planter safe and fresh. We line the inner layer with polystyrene blocks which keeps the pot fixed and unmovable in transit.

2. Our Awesome Courier Services: We use the best courier services in the country to insure your precious plants are delivered as quick and safe as possible.

3. Experience Speaks: We have been sending hundreds of plants every day in the remotest of areas of the country without any flaw for a long time now.

Q. These glass vases are so delicate what if they are broken in transit?

A. We have some special arrangements for the glass vases in our packaging. These vases are multi layered and well protected from any possible physical damages that could happen in transit.

Q. What if my plant is dead in transit?

A. Although this is very unlikely to happen as we are sending hundreds of plants every day across the country. But in case this happens please contact our customer care service and we will replace your plant to a new fresh one not after one week of the date of receiving.

Q. How do I know which plant is best for me?

A. We have categorized our plants on various levels. For example for plant lovers we have Bonsais, Indoor Plants, Semi Indoor Plants and Water Plants. For people who are looking for some cultural and health significance in their plants we have Stress Buster Plants, Zodiac Plants, Feg Shui Plants, Auspicious/Lucky Plants and many more. Besides time to time we also launch occasional plants combos for Diwali, Rakhi, Christmas, mother’s day etc.

These vast categorizations will make it very easy to choose a plant of your own choice. Still if you find yourself confused please feel free to contact our customer help desk and we will be more than happy to suggest you a plant suited best for your needs.

Q. I want to gift a plant to someone on her/his birthday. What plant should I give?

A. We have made a special section for birthday combos you may like to look in to it. Besides it a zodiac plant is considered a great gift to anyone on her/his birthday because as we said it is a plant made for you in heaven. Still if you find yourself confused please feel free to contact our customer help desk and we will be more than happy to suggest you a plant suited best for your needs.

Q. I have no experience of having any kind of plants. How would I know how to take care of them?

A. That is the beauty of the range of plants Nurturing Green have. You need not to be an expert to have these beautiful exotic plants. Just following the care instructions given to you with your plant carefully will be more than enough to take care of it. To know your plant better we suggest you to read the product description part of the plant.

Q. I usually am very busy with my life how could I take care of such delicate plants?

A. Although all our plants are very carefully chosen and they require least maintenance. With the care instruction card in your hand it becomes even easier to take care of them. But still we also have some range of plants which practically require zero or very less care.

Q. Is there any guarantee or warrantee on the plants?

A. We warranty that our plants are healthy and true to name at the time you take possession of them. We are sure that you realize that plants, being a perishable living organisms can’t live forever and do not come with any warranty from nature. However, Nurturing Green being a reputed brand provides a seven days replacement warranty is given if the plant received is damaged or the planter is broken at the time of receiving. Besides this we also provide a lifetime ‘After Sale Service’ about the care, placements and repotting of the plant through phone or Facebook.

Q. How much are the shipping charges?

A. There are no separate shipping charges applicable on any product you order from nurturinggreen.in

Q. What do I do in case I receive a defective/damaged plant?

A. In case you have received a defective/damaged plant we would request you to contact us immediately to our customer care number +91 8826993218 or feedback@nurturinggreen.in and we will replace it to a new one not after one week of the date of receiving.

Q. Can I return a product ordered from Nurturing Green?

A. At Nurturing Green, we offer you an unconditional Return Policy. Within 7 days of receiving your order, you may return any unopened Plant in its original packaging, for a refund.

Q. How do I check the current status of my orders?

A. You can check the status of your order in your Order History under My Account with your order number.

Q. When and how can I cancel an order?

A. You can initiate the cancellation of your order only if your order status does not change to Under Process. Once your order is under process your order can not be canceled.

Q. Do I need to pay anything at the time of delivery of the item?

A. No. As all your payments have been done at time you order your product except you have chosen the COD (cash on delivery) mode of payment. There will be no extra money you have to pay for the product you have ordered.